Teachers Mutual Bank Limited
Case Study
The opportunity was for the teams to reach their next level of peak performance, from a reputation turnaround to a culture change and lasting, game-changing transformations resulting in +19% YOY growth during the pandemic.
Overview
TMBL has grown through acquisition to one of Australia’s largest industry-based banking brands, supporting the essential worker community through its 4 Brands. The staff are as loyal as the members are and so it was critically important to develop a culture that supports that community.
Having gone through substantial change, some teams were failing to trust each other, they were disconnected from the greater environment and what they needed to deliver. The expectation was that the teams needed to be aligned, move into a position to better perform, and drive change within the organization.
Solution
We co-created a custom program to re-ignite the team’s fire behind performance called Put Purpose To Work. This exciting 90Day program combined bespoke content, and Joris’s tools and methodologies with leadership rituals to embed the learning in face to face + virtual sessions and outside the workshops.
This program kicked off its next phase of implementation, with teams focused to reach their next level of peak performance. Consequently, Joris facilitated the planning sessions realignment with sales and marketing effort, and helped shift the culture and focus on strategic planning that the organisation hadn’t had before.
The Journey
Impact on Business
Impact on Teams
Hear it from the team
Teachers Mutual Bank Limited is one of the largest mutual banks in Australia, with more than 210,000 members and assets of over $9 billion.
- Number of employees: 540
- Total assets: 9.04 billion AUD
- Founded: 1966
- Subsidiaries: UniBank, Tertiary Travel Service Pty Ltd, Fire Service Credit Union Ltd
- Banks: Teachers Mutual Bank + UniBank + Firefighters Mutual Bank + Health Professionals Bank
Participants testimonial
Joris facilitated strategic planning sessions for our business centred in building greater collaboration and alignment across sales and marketing. He is a skilled communicator and negotiator in achieving positive outcomes. He’s considerate of his audience and ensures all perspectives are valued. His work achieved a positive shift in the culture and we are very grateful for his assistance.
Carolyn Murphy
General Manager at Health Professionals Bank
A huge thank you and gratitude for all the work Joris did with our teams and me personally - the workshops were challenging yet both incredibly rewarding and refreshing - we left each session feeling energised and more focussed. It also did set the teams up to be more resilient which was extremely timely with COVID-19 impacts. Without a doubt, our teams are now better aligned, way more engaged, and better performing. I highly recommend Joris’ programs – for both teams and also personal one on one leadership work.
Philip Furlong
Design Manager at Teachers Mutual Bank Limited
Thank you for taking us on the journey. I can see and feel the change in my behaviour towards work since the program started. My mindset makes all the difference in how I face challenges at work and in my private life. You have provided us with some really powerful tools.
Donna McCarthy
Field Marketing Manager at Teachers Mutual Bank Limited
I was lucky enough to be apart of Joris’ 90 day program. Joris helped our team immensely, and as one of the youngest team members, Joris helped boost my confidence, find my voice, and speak my truth. As a result, the shift in our team was huge.
Jessica Safour
Acquisition Manager at Teachers Mutual Bank Limited
Joris is that rare breed in that he’s a big picture, strategic thinker and can then execute the most complex strategy into a seamless end result. He’s a consummate professional and his energy is enviable.
Megan Quinn
Co-Founder of NET-A-PORTER, Independent Non-Executive Director, Advisor at Reece Ltd, City Chic Collective Limited, InvoCare
In the last 10 years, I’ve seen more speakers and facilitators, than I’ve had hot dinners, and for me, Joris is in one word - Brillant! Taking a conventional business setting to another level; creative, engaging, and laser-focused content. A consummate professional, respectful, and mindful. They say “different is good”… but Joris is the next level!
Mark Gurd
Partner at AVPartners at Sofitel Noosa Pacific Resort
Joris is fantastic! Working in a 37 years old business, you can’t always see the light at the end of the tunnel. To see the team engagement shift over time and the business transforming itself 12 months down the track was Joris' work gaving us a new direction!
Caitlin Carthew
Repair & Compliance Manager at ProBuild Australia Pty Ltd
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